Refund policy

Return & Refund Policy

At Elegance Custom Apparels LLC, our products are made to order and customized specifically according to each customer's requirements. Because of the personalized nature of our products, our return and refund policy is designed specifically for customized and made-to-order sportswear.

1. Customized & Made-to-Order Products

All customized and made-to-order sales are final. Customized products are generally not eligible for returns or exchanges due to change of mind, incorrect size selection, or customer preference.

This policy does not limit any rights or remedies that cannot legally be excluded or limited under applicable law.

2. Order Errors, Defects & Incorrect Products

If Elegance Custom Apparels makes an error in producing your order, such as:

• Incorrect player name
• Incorrect player number
• Incorrect item
• Material production error
• Significant manufacturing defect
• Product materially different from the approved order

we will review the issue and, where appropriate, provide a remake or replacement of the affected item(s) at no additional product cost.

Claims must be reported within 15 days of receiving your order.

To evaluate a claim, we may request your order number, photographs, videos, or other information reasonably necessary to determine the cause of the issue.

3. Customer-Approved Designs & Information

Customers are responsible for carefully reviewing all artwork proofs and order information before production begins.

This includes:

• Team names
• Player names
• Player numbers
• Sizes
• Quantities
• Colors
• Logos
• Artwork
• Design placement
• Other customization details

Once an artwork proof or order has been approved and production has begun, changes or cancellations may not be possible.

Elegance Custom Apparels is generally not responsible for errors resulting from information supplied or approved by the customer, including incorrect names, numbers, sizes, quantities, colors, or other specifications that the customer had an opportunity to review before production.

4. Color & Design Variations

Digital artwork proofs and product images are intended as visual representations of the final product.

Actual garments may have reasonable variations in:

• Color
• Design placement
• Fabric appearance
• Stitching
• Printing
• Other manufacturing details

We make reasonable efforts to represent colors as accurately as possible. However, colors may appear differently depending on your monitor, mobile device, display settings, lighting conditions, fabric characteristics, and manufacturing processes.

Minor variations that do not materially affect the approved design or intended use of the product will generally not qualify as a defect.

5. Remakes & Replacements

If a claim is approved and a remake or replacement is required because of an error attributable to Elegance Custom Apparels, the replacement will be produced and shipped as soon as reasonably practicable.

Remakes and replacements may take approximately 3–5 weeks to ship, depending on the nature and quantity of the order.

Additional production and shipping time may apply.

6. Damage During Delivery

If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the damaged product and packaging.

We will review the circumstances and, where appropriate, assist with the applicable shipping-carrier claim and determine the appropriate remedy.

7. Refunds

Because our products are customized and made to order, refunds are generally not provided for change of mind, incorrect size selection, customer preference, or customer-approved errors.

Where a refund is appropriate because of an error, defect, cancellation, or other circumstance, the refund will be handled in accordance with applicable law and the specific circumstances of the order.

8. Gift Cards

Unless otherwise required by applicable law, gift cards are non-refundable and cannot be exchanged for cash.

9. How to Contact Us

For questions regarding returns, remakes, replacements, or order issues, please contact us:

Elegance Custom Apparels LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: info@eleganceapparels.com

When contacting us regarding an order issue, please include your order number and a clear description of the issue. Photographs or videos may be requested where appropriate.