Terms of service
Terms of Service
Welcome to Elegance Custom Apparels LLC ("Elegance Custom Apparels," "Elegance," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of www.eleganceapparels.com (the "Site") and your purchase or use of our products and services.
By accessing our Site, requesting a quote, placing an order, approving a custom design, or otherwise using our services, you agree to be bound by these Terms and any policies referenced in them, including our Privacy Policy.
If you do not agree to these Terms, please do not use our Site or services.
1. About Our Business
Elegance Custom Apparels LLC is a Wyoming limited liability company providing customized sportswear, team uniforms, apparel, and related products and services.
Our products may include customized American football, basketball, baseball, softball, soccer, and other sports uniforms and apparel.
Because many of our products are made to order and customized according to customer specifications, special terms relating to customization, approval, payment, production, shipping, and returns apply as described below.
2. Eligibility
By using our Site or purchasing from us, you represent that you are at least the age of majority in your state or jurisdiction, or that you are using the Site with the permission and involvement of a parent, legal guardian, coach, team manager, school, organization, or other authorized adult where permitted by law.
You agree to provide accurate and complete information when placing an order or communicating with us.
3. Products and Custom Sportswear
Our products may be customized according to specifications provided by you, including:
- Team names
- Player names
- Player numbers
- Logos and trademarks
- Colors
- Artwork and graphics
- Sizes and measurements
- Design patterns
- Sponsorship information
- Other customization instructions
Product images, digital mockups, photographs, and design previews are intended to provide a representation of the finished product. Actual products may have reasonable variations in color, placement, fabric appearance, stitching, printing, or other manufacturing details.
Colors may also appear differently depending on your monitor, device, lighting conditions, or screen settings.
4. Custom Orders
Because customized products are produced specifically according to customer specifications, orders for customized or made-to-order products are generally final once production has begun.
Before production begins, we may provide a digital design proof or other confirmation of the requested specifications.
Customers are responsible for carefully reviewing all information before approving a design or production order.
This includes, without limitation:
- Spelling
- Player names
- Player numbers
- Team names
- Sizes
- Quantities
- Colors
- Logos
- Artwork
- Design placement
- Other customization details
Once a design or order has been approved and entered into production, changes, cancellations, or refunds may not be possible.
5. Design Approval
Where a digital proof is provided, customer approval authorizes us to proceed with production according to the approved specifications.
Once you approve a proof, you are responsible for errors that were included in the approved proof, including incorrect names, numbers, spelling, colors, sizes, quantities, or other information that you had the opportunity to review.
If an error is caused by Elegance and the finished product materially differs from the approved order, the issue may qualify for a remake or other remedy under our Returns, Remakes, and Defective Products section.
6. Customer-Supplied Artwork, Logos and Intellectual Property
You may provide logos, artwork, photographs, trademarks, team names, school names, sponsor logos, or other materials for use in creating your customized products ("Customer Content").
By submitting Customer Content, you represent and warrant that:
- You own the content or have the necessary rights, licenses, permissions, or authorization to use it;
- Your submission and our use of the content to fulfill your order will not knowingly infringe or violate another person's intellectual-property, privacy, publicity, or other rights;
- You have authority to request the production of the customized products using the submitted materials.
You retain ownership of your Customer Content.
You grant Elegance a limited license to use, reproduce, modify, and transmit Customer Content only as reasonably necessary to provide our design, production, fulfillment, customer-service, and related services.
We may refuse to reproduce material that we reasonably believe infringes another person's rights or violates applicable law.
7. Elegance Intellectual Property
The Site and its contents, including our logos, branding, photographs, graphics, designs, text, videos, product images, layouts, and other materials, are owned by or licensed to Elegance Custom Apparels and are protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without our prior written permission.
Purchasing a product from us does not transfer ownership of Elegance's trademarks, branding, photographs, website content, or other intellectual property.
8. Quotes and Design Services
For custom team orders, we may provide quotes based on information supplied by the customer.
Quotes may depend on factors including:
- Product type
- Quantity
- Customization
- Materials
- Sizes
- Accessories
- Shipping destination
- Production requirements
- Delivery requirements
Unless expressly stated otherwise in writing, a quote is not a guarantee that the price, production schedule, or shipping cost will remain available indefinitely.
A custom order becomes binding according to the payment, approval, and order-confirmation terms communicated to the customer.
9. Pricing and Payments
All prices displayed on the Site are subject to change.
Applicable taxes, shipping charges, duties, and other fees may be added where required or applicable.
For custom or team orders, we may require a deposit or full payment before production begins.
Production will not begin until the required payment or deposit and required design approval have been received.
For orders requiring a remaining balance, the customer is responsible for paying the balance according to the payment terms provided with the order.
If payment is declined, reversed, disputed, or otherwise not received, we may delay, suspend, or cancel production or shipment until the payment issue is resolved.
We reserve the right to refuse or cancel an order where permitted by law, including where there is suspected fraud, pricing error, unauthorized use of payment information, or other legitimate business reason.
10. Sizing and Measurements
Customers are responsible for selecting appropriate sizes and providing accurate measurements and player information when requested.
For team orders, the customer, coach, team manager, organization, or other ordering party is responsible for verifying the size and customization information submitted for each player.
An item that was produced according to the size, measurements, names, numbers, and specifications supplied or approved by the customer generally will not qualify for a remake or refund solely because the customer selected an incorrect size or provided incorrect information.
If Elegance produces an item with a material error that differs from the approved order, the issue may qualify for a remedy under our remake policy.
11. Production and Lead Times
Customized products require production time before shipment.
Any production timeframe provided by Elegance is an estimate unless we expressly agree in writing to a guaranteed production date.
Production time may vary depending on:
- Order quantity
- Product type
- Customization requirements
- Design approval
- Payment status
- Seasonal demand
- Material availability
- Manufacturing circumstances
- Unforeseen operational events
Customers should allow sufficient time for production and shipping when ordering for a specific game, tournament, season, event, or deadline.
Where a customer has a specific deadline, that deadline should be communicated to Elegance before placing the order so that we can determine whether the requested timeline is feasible.
12. Shipping and Delivery
Orders are shipped to the address provided by the customer.
Customers are responsible for providing a complete and accurate shipping address.
Elegance is not responsible for delays or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Once an order has been shipped, delivery is handled by the applicable shipping carrier. We will reasonably assist customers with tracking information and carrier claims when a shipment is delayed, lost, or damaged.
Carrier delivery estimates are not guaranteed unless expressly agreed otherwise in writing.
Shipping delays may occur because of weather, customs, carrier disruptions, holidays, peak shipping periods, address issues, or other circumstances beyond our reasonable control.
13. Lost, Stolen, or Damaged Packages
If tracking indicates that a package has been delivered but you cannot locate it, please contact us promptly so we can assist where possible.
If a shipment is lost or damaged during transit, we may work with the applicable carrier to investigate the shipment or initiate a carrier claim.
Customers may be required to provide photographs, delivery information, or other documentation reasonably necessary to process a claim.
Carrier investigations and claims may take time, and submitting a claim does not automatically guarantee a refund or replacement.
Any remedy provided by Elegance will be determined based on the circumstances, applicable law, carrier findings, and the terms of the order.
14. Returned Packages and Incorrect Addresses
If a package is returned to Elegance because of an incorrect, incomplete, or undeliverable address supplied by the customer, we will attempt to contact the customer using the contact information provided with the order.
The customer may be responsible for additional shipping charges required to resend the package.
If we do not receive a response within 72 hours after contacting the customer regarding a returned shipment, we may cancel the order or take other reasonable action permitted by applicable law.
Any refund or store credit for an order returned because of an incorrect address will be determined after deducting applicable costs, including shipping and return-related charges, where permitted by law.
15. International Orders
Customers outside the United States may be responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country.
These charges are generally determined by the applicable customs authorities and are the responsibility of the recipient unless otherwise expressly stated by Elegance.
International delivery times are estimates and may vary because of customs processing, local carrier conditions, holidays, and other circumstances.
Customers are responsible for complying with applicable import requirements in their country.
16. Returns, Exchanges and Customized Products
Because customized products are made specifically for the customer, customized and made-to-order products are generally not eligible for returns or exchanges due to change of mind, incorrect size selection, or other customer preference, except where required by applicable law.
This policy does not limit any rights that cannot legally be waived.
If Elegance makes a material production error, sends the wrong product, or a product arrives with a qualifying manufacturing defect or material damage, the customer may be eligible for a replacement, remake, repair, refund, or other appropriate remedy.
17. Reporting an Order Problem
Customers should report an apparent error, defect, or damage within 14 days of receiving the order.
To help us evaluate the issue, we may request:
- Order number
- Description of the issue
- Photographs or videos
- Photographs of product labels
- Photographs of packaging
- Other information reasonably necessary to investigate the claim
We will review claims on a case-by-case basis.
If an issue qualifies for a remake or replacement, production and shipping of the replacement may require additional time.
18. Color, Fabric and Manufacturing Variations
We make reasonable efforts to ensure that product images, digital proofs, and finished products accurately represent the selected colors and designs.
However, reasonable variations may occur because of:
- Different screens and monitors
- Lighting conditions
- Fabric characteristics
- Printing or dyeing processes
- Manufacturing tolerances
- Material availability
Minor variations that do not materially affect the product's intended use or approved design will generally not qualify as a manufacturing defect.
19. Gift Cards
Unless otherwise required by applicable law, gift cards purchased from Elegance are non-refundable and may not be exchanged for cash.
Additional gift-card terms may apply and will be provided at the time of purchase.
20. Currency and Exchange Rates
If you purchase from outside the United States, your payment provider or financial institution may convert the transaction into your local currency.
Exchange rates are determined by the applicable payment provider, financial institution, card network, or foreign-exchange market.
Elegance is not responsible for exchange-rate fluctuations or fees charged by your financial institution or payment provider.
21. Website Use
You agree to use the Site only for lawful purposes.
You may not:
- Violate applicable laws or regulations;
- Infringe intellectual-property rights;
- Submit false or misleading information;
- Attempt to gain unauthorized access to our systems;
- Introduce viruses, malware, or destructive code;
- Interfere with the operation or security of the Site;
- Scrape, crawl, or harvest information from the Site without permission;
- Use the Site for fraudulent purposes;
- Impersonate another person or entity;
- Abuse, threaten, harass, or discriminate against others;
- Use the Site to facilitate unlawful activity.
We reserve the right to restrict or terminate access to the Site when reasonably necessary to protect our business, users, systems, or legal rights.
22. Customer Reviews, Comments and Submissions
If you voluntarily submit reviews, comments, photographs, testimonials, suggestions, or other content to us, you grant Elegance a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for legitimate business, marketing, promotional, or operational purposes, subject to applicable law and our Privacy Policy.
You represent that you have the necessary rights and permissions to submit the content.
We are not required to publish any submitted content and may remove or decline to use content that we believe is unlawful, misleading, offensive, infringing, or otherwise inappropriate.
Separate permission may be requested where required for identifiable customer photographs or other personal content.
23. Third-Party Services and Links
Our Site may use or provide access to third-party services, applications, payment providers, analytics services, social-media platforms, shipping services, or other third-party tools.
Third-party services are governed by their own terms and privacy policies.
Elegance is not responsible for third-party websites, services, content, products, or practices that we do not control.
24. Privacy
Your use of our Site and submission of personal information is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
25. Accuracy of Website Information
We make reasonable efforts to provide accurate information on our Site.
However, product descriptions, pricing, availability, images, specifications, promotions, shipping information, and other content may occasionally contain errors or omissions.
We reserve the right to correct errors and update information when appropriate.
If an obvious pricing or product-information error affects an order, we may contact you to provide the correct information and, where permitted by law, offer the option to proceed with the corrected order or cancel the affected order.
26. Availability of the Site
We do not guarantee that the Site or any portion of our services will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify the Site for maintenance, updates, security, operational reasons, or other legitimate purposes.
27. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and services are provided on an "as available" basis.
We do not guarantee that the Site will be uninterrupted or error-free.
We do not exclude warranties or consumer rights that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to deprive you of any rights or remedies that applicable law provides.
28. Limitation of Liability
To the fullest extent permitted by applicable law, Elegance Custom Apparels LLC and its officers, employees, contractors, agents, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the Site or purchase or use of our products.
This may include, where legally permitted, loss of profits, loss of revenue, loss of business opportunity, loss of data, or other indirect losses.
Our liability for any claim relating to a particular product or order will, to the fullest extent permitted by applicable law, be limited to the amount actually paid to Elegance for the product or service giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded, including liability arising from rights or remedies that applicable law does not permit us to waive.
29. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Elegance Custom Apparels LLC and its officers, directors, employees, contractors, agents, affiliates, suppliers, and service providers from claims, damages, liabilities, losses, and reasonable expenses, including reasonable attorneys' fees, arising from:
- Your material breach of these Terms;
- Your unlawful use of the Site or services;
- Your violation of applicable law;
- Your Customer Content;
- Your infringement or alleged infringement of another person's intellectual-property, privacy, publicity, or other rights; or
- Your intentional misconduct or fraudulent activity.
This obligation does not apply to the extent that a claim results from Elegance's own unlawful conduct or from rights that cannot legally be transferred or waived.
30. Dispute Resolution
If you have a dispute, concern, or claim relating to an order or our services, we encourage you to first contact us at:
We will make reasonable efforts to understand and resolve the matter informally before formal legal proceedings are initiated, where appropriate.
Nothing in this section prevents either party from exercising rights or seeking remedies that cannot legally be waived or restricted.
31. Governing Law
These Terms and any dispute arising from your use of the Site or purchase of our products will be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict-of-law principles, except to the extent applicable law requires otherwise.
Mandatory consumer-protection laws or other laws applicable to you in your state or jurisdiction are not waived by these Terms where such waiver is prohibited by law.
32. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in effect.
33. Entire Agreement
These Terms, together with our Privacy Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Elegance regarding your use of the Site and our services, except where a separate written agreement applies to a specific custom or team order.
If a separate written agreement or order-specific contract conflicts with these Terms, the order-specific agreement will control with respect to that specific order to the extent stated in that agreement.
34. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
35. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of these Terms.
Your continued use of the Site after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
For existing orders, the Terms in effect when the order was accepted will generally govern that order unless otherwise required by law or agreed in writing.
36. Contact Information
Questions about these Terms of Service should be sent to:
Elegance Custom Apparels LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@eleganceapparels.com
Website: www.eleganceapparels.com